Why can’t things just work?
- Justin H
- Oct 21, 2016
- 2 min read
If you work in a professional environment, unless you are in the tech support/IT department, I’m sure you have run into computer related issues at one time or another. Some of us are fortunate enough to know what to do in most situations with a computer and can fix those items without having to involve wait for a response time or put in support tickets. Other people know how to use the software they are trained to use, but when it comes to fixing problems that occur on a computer, they haven’t a clue.
Along with the above, for the users that experience problems but don’t know how to fix them, they have probably run into that ‘one person’ in their office where things just work for them. They call IT for help, the person comes over to figure out what’s wrong and not only can the problem not be recreated, the computer seems to work better and faster for them while they are sitting there. I personally happen to be ‘that person’ in my office where things just work for me. I also happen to be the IT person as well, as one of my hats. I grew up tearing apart computers and causing more problems than I fixed, but because I didn’t want to get caught doing things that I wasn’t supposed to do, I taught myself a whole lot about fixing the problems I made. Once upon a time, I thought that fixing computers was going to be my career, but that’s a story for another blog.
What you might not know is that when that happens, it is just as frustrating for the IT person as it is for you. You might think the IT person thinks you are lying or were making a simple user error. Most times, however, the IT person believes you, but they cannot help fix a problem when they cannot recreate the problem in the first place. It’s like a check engine light that comes on in your car, but doesn’t stay on when you take it to a mechanic. The IT person might get frustrated, you might get frustrated and it’s an unpleasant scenario overall. As it’s my job overall, and specifically today to be fixing things that aren’t working as intended, or preparing things for use, I have just one question to ask, that every IT person has asked themselves at one point…
Why can’t things just work like they are supposed to so I can do more important things than try to figure out why the internet is slow or why that file won’t open or why your email isn’t receiving new emails?
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